+ Complaint channel

This space is dedicated to listening to you and to providing responsible, confidential follow-up on your report.

Complaint form

We invite you to complete the following form with as much information as possible to allow for an appropriate evaluation of the case.

The company will review each report with seriousness and confidentiality, in accordance with its ethics and compliance policies.

Complainant information

Full name*

Número de identificación*

Email address*

Phone number*

Accused or involved area information

Name of the accused*

Position of the accused*

Relationship with the complainant (if any)*

Type of complaint

Type of complaint*

Other

Description of the facts

Please be as clear and detailed as possible. Include the following information if known:

• Date or period when the events occurred

• Location where the events occurred

• Persons involved or witnesses

• Detailed description of the events

Description of the facts*

Urgency level*

Attached evidence (optional)

Upload attachment

Evidence description*

Confidentiality and consent

I authorize to be contacted for follow-up *

I accept that my data will be processed in accordance with Law No. 8968 in Costa Rica Law on the Protection of the person against the processing of their personal data *

Date*

Signature*

Truthfulness declaration

I declare that the information provided on this form is accurate to the best of my knowledge and belief, and that I am making this report in good faith. *

Whistleblower protection

The organization guarantees that no person will suffer retaliation for submitting a report in good faith. All information will be treated with strict confidentiality.

Other authorized channels to submit a complaint

Email

canaldedenuncias@cofasa.com

Mailbox at Grupo COFASA

From the Second Judicial Circuit of Calle Blancos, 250 meters west and 150 meters southwest.